Claim Hochschule Weihenstephan-Triesdorf - University of Applied Sciences
Quality management

Quality management

Quality management (QM) includes all activities relating to the establishment and fulfilment of a quality policy, quality objectives and responsibilities. The required tasks are implemented by means of quality planning, quality control, quality assurance and quality improvement. The objectives and operational principles laid down in the university’s mission statement serve as the starting point for quality management work.

Why is QM undertaken at the Weihenstephan-Triesdorf University of Applied Sciences?

As part of its responsibility for maintaining high-quality courses and teaching, the HSWT believes in complete transparency and works towards creating a comprehensive and integrated system.

The HSWT uses the QM tools and methods to set out clear strategies and objectives for the future. It also endeavours to be consciously aware of its own strengths and weaknesses as well as areas requiring improvement. By working with others to develop an approach suitable for the university, it should be possible to create a sustainable system. The objective is to fill stakeholders with enthusiasm for the positive changes that an active quality management system brings.

Quality assurance adds value

The HSWT focused on the three dimensions of structural quality, process quality and the quality of results. The dimension of quality of objectives was subsequently added to the system. All the dimensions depend directly on one another.

  1. Quality of objectives: internal and external expectations are made consistent with strategic objectives and put in specific terms for the different areas of the university.
  2. Structural quality: this covers the material and non-material framework and the financial resources needed for objectives to be fulfilled.
  3. Process quality: effective and efficient processes are essential for the university to conduct its work, both in terms of the core areas of studying & teaching, research & development and further training & continuing education as well as in relation to supporting processes.
  4. Quality of results: objectives are compared with the results. Results are used to verify whether objectives have been met and the internal and external expectations fulfilled.

Reporting ensures that the results are taken into account during the university’s planning processes, which are used to initiate any necessary improvements.

Quality policy

In order to fulfil the requirements and wishes of its 'customers', the HSWT operates a continuous quality development process.

Our 'customers' are our students, society as a whole and the labour market. The greatest contribution we make to society as a whole and the labour market is through the transfer of knowledge, which takes place in learning and teaching, research and development and further training and continuing education by means of the accumulation, dissemination and exchange of knowledge. To create optimum conditions for conducting our work, members of the university are included in the quality development.

How does our university benefit from QM?

  • Potential improvements are identified and checked for feasibility.
  • QM ensures that the university remains self-critical and regularly works towards improving on an ongoing basis as a 'learning organisation'. The needs of stakeholders form a particularly important part of this process.
  • The QM system supports the work of the employees.
  • Processes are evaluated and adapted to meet the needs of students.
  • Suggestions, ideas and complaints that reach the HSWT via the complaint management system are dealt with. Complaint management is an integral part of our quality assurance.

Contact

Hochschule Weihenstephan-Triesdorf
Referat für Qualitätsmanagement
Am Hofgarten 4
85354 Freising

T +49 8161 71-2892
F +49 8161 71-4402
qualitaetsmanagement [at]hswt.de

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