Quality management (QM) includes all activities relating to the establishment and fulfilment of a quality policy, quality objectives and responsibilities. The required tasks are implemented by means of quality planning, quality control, quality assurance and quality improvement. The objectives and operational principles laid down in the university’s mission statement serve as the starting point for quality management work.
As part of its responsibility for maintaining high-quality courses and teaching, the HSWT believes in complete transparency and works towards creating a comprehensive and integrated system.
The HSWT uses the QM tools and methods to set out clear strategies and objectives for the future. It also endeavours to be consciously aware of its own strengths and weaknesses as well as areas requiring improvement. By working with others to develop an approach suitable for the university, it should be possible to create a sustainable system. The objective is to fill stakeholders with enthusiasm for the positive changes that an active quality management system brings.
The HSWT focused on the three dimensions of structural quality, process quality and the quality of results. The dimension of quality of objectives was subsequently added to the system. All the dimensions depend directly on one another.
Reporting ensures that the results are taken into account during the university’s planning processes, which are used to initiate any necessary improvements.
In order to fulfil the requirements and wishes of its 'customers', the HSWT operates a continuous quality development process.
Our 'customers' are our students, society as a whole and the labour market. The greatest contribution we make to society as a whole and the labour market is through the transfer of knowledge, which takes place in learning and teaching, research and development and further training and continuing education by means of the accumulation, dissemination and exchange of knowledge. To create optimum conditions for conducting our work, members of the university are included in the quality development.
Referat für Qualitätsmanagement
Am Hofgarten 4
T +49 8161 71-2892
F +49 8161 71-4402